Booking Policy

By booking an appointment, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions

Appointments can be booked online, via phone, or in person at our clinic.
Payment Methods: We accept cash, credit/debit cards, as well as digital payments on our website.
Payment Timing: A 20% deposit will be taken on booking. The remaining amount will be paid after treatment.
Arrival Time: Please arrive 10 minutes prior to your appointment to complete any necessary paperwork and to ensure you receive the full benefit of your session. 
Late Arrivals: If you arrive late, your session may be shortened to accommodate subsequent appointments. The full fee will still apply.

Cancellation Policy

Clients must provide at least 24 hours notice for cancellations or rescheduling.
Cancellations made with less than 24 hours notice will incur forfeit of your pre-paid deposit.
No-Shows: Clients who fail to attend a scheduled appointment without notice will be charged the full cost of the missed session.

Medical Conditions: Clients are required to inform the therapist of any medical conditions, injuries, or allergies prior to the session via the consultation form, which will be emailed to you on booking. This ensures the safety and suitability of the treatment.
COVID-19 Precautions: Clients must adhere to any health and safety guidelines in place, such as sanitizing hands upon entry.
Do not attend your appointment if you have symptoms of illness.

Behaviour: Respectful behaviour towards staff and other clients is expected at all times.
Inappropriate or abusive behaviour will not be tolerated and may result in termination of services. 
Personal Belongings: The clinic is not responsible for loss or damage to personal belongings. Please keep valuables secure.